The DIY store market is faced with the challenges of new competitors and more volatile customer behaviour. Given this, a DIY store chain is examining its own long-term strategic positioning. How will our customers think tomorrow and what signs are there of new patterns of customer behaviour? What structural changes can we expect among our competitors? How does the company position itself on the market in future? Z_punkt is developing a process that will provide a view ten years into the future for the client. Images of the future for various customer milieus are played through on the basis of a possible framework scenario and details regarding the life situation and DIY are added. Scenarios involving plausible new offer patterns are also being developed for the client’s competitors. An overarching strategic positioning will be defined on the basis of this analysis, which will be used as a guideline for future implementation.
Process development and facilitation, exploration and analysis of trends, development of a differentiated image of customers’ future behaviour and competitive strategies, exploration and assessment of courses of action, amalgamation in a strategic positioning
Which retail formats should we focus on in future? This question is preoccupying an international retail group. Z_punkt is supporting the Market Intelligence department with a project, which will identify strategic issues, from which new retail concepts can be deduced. The basis for this is a deep insight into the trends landscape with a targeted analysis of the implications for the retail trade. At the end of the project, the group will have a package of highly prioritised future issues. Each is underpinned by a roadmap. The company is implementing a selection of these issues; other issues will be monitored as part of issue management and are to be checked regularly to see if they are ripe for implementation.